Terms of Service & SLA

Last updated: October 2026

Welcome to uHosted.net. By provisioning, accessing, or using any of our bare-metal servers, cloud instances, or network services, you ("Customer", "User") agree to be bound unconditionally by these Terms of Service (the "Agreement").

1. Acceptable Use Policy (AUP)

Our infrastructure is provided strictly for legitimate business, hosting, and development purposes. The Customer agrees NOT to use the services for: (a) Hosting, transmitting, or distributing malware, ransomware, or malicious executables; (b) Launching Denial of Service (DoS/DDoS) attacks; (c) Sending unsolicited bulk email (SPAM); (d) Hosting child sexual abuse material (CSAM); (e) Operating open proxy servers, TOR exit nodes, or malicious botnet command-and-control (C2) servers. Violation of the AUP will result in immediate, unnotified termination of services with zero refund.

2. Limitation of Liability

IN NO EVENT SHALL UHOSTED.NET, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES; OR (IV) HARDWARE FAILURES, DATA CORRUPTION, OR NETWORK OUTAGES. THE TOTAL CUMULATIVE LIABILITY OF UHOSTED.NET UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER DURING THE ONE (1) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

3. Data Loss and Backups

While our enterprise architecture utilizes NVMe RAID-10 redundancy, the Customer acknowledges that hardware can and will fail. The Customer is solely and entirely responsible for maintaining independent off-site backups of all data stored on uHosted.net infrastructure. We expressly disclaim any liability for lost, corrupted, or irrecoverable data.

4. Service Level Agreement (SLA)

We guarantee a 99.9% network uptime SLA per calendar month. If network uptime falls below this threshold, the Customer is eligible for a service credit equal to 5% of the monthly fee for every 1% of downtime below the threshold, up to a maximum of 50% of the monthly fee. SLA credits do not apply to downtime caused by: (a) Scheduled maintenance announced 48 hours in advance; (b) DDoS attacks exceeding our scrubbing capacity; (c) Customer-induced misconfigurations; or (d) Force Majeure events.

5. Governing Law